What You Need to Know When Flying with Us


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What to Expect & General Facts

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hours of Operation

 

 

 

 

We'd Like Your Comments

 

 

 

 

 

The staff at Warbelow's Air Ventures is a dedicated and caring group that wants your experience traveling to be as hassle-free and dependable as possible. Please do not hesitate to contact us with questions or comments!

RESERVATIONS: Advanced reservations are required for confirmed space. Call (907) 474-0518 or (800) 478-0812 for reservations and more information.

PAYMENT: We do accept Visa and MasterCard, Discover, money orders, and cash of course, but no personal checks. Occasionally, second party check from state, federal, or tribal organizations will be accepted — but only with with prior approval.

CHECK-IN: To assist us in maintaining on-time service, passengers are required to check-in one hour before scheduled departure time. Flights close to passengers 30 minutes before departure. This means if you flight departs at 1:00 pm, at 12:30 pm we will NO LONGER BE ACCEPTING PASSENGERS for that flight, and you will have to reschedule. If you arrive at 12:28, you MAY be allowed to check in, but likely your bags will not. Seats for passenger that fail to check-in before cut-off may be released only to stand-by passengers at the counter, at that time. Once checked-in passengers must remain onsite, or return to the facility if they have left, for the 30-minute window after flight close out and before flight departure. You will be required to show valid state or federal I.D.

EXCESS BAGGAGE RATES: 40 lbs is the allowed baggage weight for all villages except Fort Yukon. Fort Yukon has an allowed baggage weight of 80 lbs —Flights 77, 600, and 260 only. All items are weighed and count toward the limit, including purses, laptops, backpacks and so on; there is no separate allowance for "carry-on" items as no carry-ons are allowed on our flights. Any items over the allowed baggage weight will be checked in as freight, and be subject to freight loads and delivery schedules.

SCHEDULE LIABILITY: Warbelow’s assumes no liability for delays in flights due to weather conditions. Schedule is subject to change without notice.

SMOKING & DRINKING: FAA regulations prohibit smoking on any flight. Warbelow’s does not allow alcoholic beverages or intoxicated persons on any flight.

MARIJUANA: Marijuana may be legal for personal use under state law but we operate as a Part 135 carrier under federal law. Until the FAA releases a ruling, marijuana, if found, will not be allowed on our aircraft.

WEAPONS: All weapons, including firearms and pepper spray, must be checked at the ticket counter.

WEATHER: Scheduled arrival and departure times for flights are generally accurate but cannot be guaranteed. Safety is our paramount concern and naturally, all flights are conducted weather permitting. If your flight is canceled due to weather, you will have the choice of accepting a full refund for the canceled flight, rescheduling on the next available flight. Incidental expenses incurred due to weather delays or cancellations are the full responsibility of the passenger. These include but are not limited to re-accommodation penalties from other airlines, meals, overnight accommodation expenses and passenger-arranged alternate transportation.

CHILD FARES: Children 2 to 12 years of age may travel at a reduced child fare. Infants up to 2 years of age, not occupying a seat, travel free when accompanied by an adult. Children under the age of 7 will not be allowed to travel without an adult escort. It may be possible for children over the age of 7 may travel without an escort, with pilot's permission. Contact Guest Service for more information.

UNACCOMPANIED MINORS: Each child between the ages of 7 and 14 years of age, traveling unaccompanied, must have an Unaccompanied Minor Form filled out, in its entirety, by the parent guardian sending the child on the flight and signed by the accepting employee. DOWNLOAD AN UNACCOMPANIED MINOR FORM

Parent or Adult picking up the Unaccompanied Minor is required to show ID. The name must match that listed as authorized pick up on the Unaccompanied Minor Form, unless otherwise authorized.

ELDER FARES: For our village elders, age 65 and older, we offer a reduced rate on schedule service.

LOCATION: We are located at 3758 University Avenue South on the East Ramp of the Fairbanks International Airport. A map is available on the contact us page.

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The Guest Service counter is open Monday through Friday from 7 AM until last flight - closing no earlier than 7 PM. Saturday from 7:00 AM until last flight  - closing no earlier than 4:00 PM,  and Sunday from 11 AM until last flight -  closing no earlier than 7 PM.

Freight is accepted between the hours of 7 AM and 7 PM Monday through Friday, 7 AM to 4 PM on Saturday, and 11 AM to 7 PM on Sunday.

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Our coworkers know, be they Dispatchers, Pilots, or Guest Service Agents, both Freight and Counter  — they are in the business of customer service. If you find your experience with us is lacking in any way, we'd love to hear about it! We want to hear your comments—good or bad! Suggestions are always welcome as well.

Have a suggestions, complaint or a great experience you'd like to share? Send your comments via email. You can also download and print this Customer Feedback Form [PDF 433 KB] and drop it off, fax it (907) 474-3821, or snail mail it back to us. Mail to: P.O. Box 60649, Fairbanks, AK 99706.


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